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How ayam11 Handles Your Personal Information

We keep this straightforward: your account data, payment details and activity logs stay under strict internal controls.

Data Encryption ActiveDANA / OVO / GoPay ContextAccount-Level ControlsDeletion Requests Honoured
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ayam11 How ayam11 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect, Store and Manage Your Information

We break down our data practices into six clear areas below. Each one answers a specific concern you might have about how ayam11 treats your personal details, payment records and browsing behaviour across sessions.

Encryption at Rest and in Transit All personal data is encrypted using industry-standard TLS during transfer and AES-level encryption while stored. Whether you deposit via DANA or check your balance through GoPay, the connection between your device and our servers stays protected end to end.
Cookie Usage and Session Control We use session cookies to keep you logged in and functional cookies to remember your language and lobby layout preferences. No advertising cookies from external networks run on our pages — your browsing here is not tracked by third-party ad platforms.
Account Security and Authentication Your account is protected by a password plus an OTP sent to your registered phone number each time you log in from a new device. If you lose access to your phone, contact our privacy team through email to verify your identity and regain entry.
Data Retention Periods We retain transaction records linked to DANA, OVO or GoPay deposits for the duration required by applicable regulations in eligible regions. Once that period ends and your account is closed, personal identifiers are purged from active databases within a defined cycle.
Third-Party Data Sharing Game providers such as Pragmatic Play and Evolution receive only anonymised session tokens to load games in your browser. They cannot tie those tokens back to your name, email or phone number. We share nothing with unrelated marketing entities.
Your Rights and How to Exercise Them You may request a copy of all data we hold about you, ask for corrections, or demand full deletion. Submit any of these through the in-app Data Requests form or via live chat. We process verified requests and confirm completion to your registered email.
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Have a question about what we store or want something deleted? Three direct paths connect you with our privacy team. We aim to acknowledge every request within one working day and resolve data queries promptly.

Live Chat Open the chat widget from any page on mobile or desktop. Select the 'Account & Data' topic so your message routes directly to the privacy queue — no need to explain your issue twice to a general agent first.
Email Send your request to the address listed in your account settings under 'Privacy'. Include your registered phone number so we can locate your record quickly. We reply to privacy emails before general support tickets.
In-App Request Form Inside your account on mobile, go to Settings then Data Requests. The form lets you choose between a full data export, a correction request, or an account-and-data deletion — each option triggers a different internal workflow.

Common Questions About Your Privacy on ayam11

Below are the questions our support team receives most often about data privacy, account information and personal rights. Each answer is specific to how we operate.

During sign-up we ask for your name, email address and phone number. We also record the device type and operating system you use to create the account, plus your IP address for region verification — availability depends on local law and eligible regions.

No. We never store your e-wallet PIN or login details. When you deposit, the transaction is processed through the wallet provider's own secure gateway. We only receive a confirmation token and the transaction amount once you approve the payment in your wallet app.

Open your account on mobile, go to Settings, then Data Requests, and select 'Export My Data'. We compile the file — covering your profile, transaction history and session logs — and send a download link to your registered email once it is ready.

Yes. Use the in-app Data Requests form or contact our privacy team via live chat. After identity verification through an OTP sent to your phone, we initiate deletion. Certain transaction records may be retained where regulations in eligible regions require it.

Only our internal operations and privacy team access identifiable records. Game studios like PG Soft receive anonymised session tokens to serve games in your browser. We do not sell, rent or share your personal data with advertisers or unrelated third parties.

We use session cookies to keep you logged in and preference cookies that remember your chosen layout. There are no third-party advertising cookies. You can clear cookies in your browser settings, though doing so will log you out and reset display preferences.

Session tokens are device-specific and encrypted. When you log in from a new device, a fresh OTP is required. Your data does not transfer unprotected between sessions — each login creates a separate encrypted channel tied to that device's fingerprint.

Transaction records tied to DANA, OVO or GoPay deposits are kept for the minimum period mandated by regulations applicable in eligible regions. After that window and once your account is closed, identifiable transaction metadata is removed from active systems.

Yes. We send an email to your registered address at least seven days before any material change takes effect. The updated policy will also display a banner inside your account dashboard on mobile and desktop so you can review the differences.

Inactive accounts remain stored securely. We do not delete your data simply because you have not logged in. If you later decide you want your information removed, submit a deletion request through the in-app form or live chat and we will process it after verification.

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